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HAUC
HAUC

Working with visually impaired people in mind: Before works

Our Safety Code states:

"You must consider the needs of children, older people and disabled people, with particular regard for visually impaired people", and you must provide: "a safe route suitable for people using wheelchairs, mobility scooters, prams or pushchairs".

Even small changes cause problems. If we must close a footway as part of our planning works, then the surface we provide must be adequate for the safety of all road users.

For visually impaired people, this means we must help them to understand how we’ve changed or have plans to change the physical environment.

You must make sure that:

  • Footway and carriageways are in a good state for walking.
  • Walkways are set up as per legislation to ensure safe passage.
  • Routes are explained and, if appropriate, customers are walked through the site.
  • Diversions do not put the public in danger – do not divert through underpasses or dimly lit areas.
  • Changes to access and impacts on transport (Bus Stops etc), are explained.

Once on site, it’s important to know the right way to communicate with someone you believe may be visually impaired. These tips will help:

1. Introduce yourself to the person
2. Use their name first to get their attention
3. Tell them when you leave their property
4. Use clear speech (however there is no need to speak slowly or louder)
5. Be descriptive (phrases such as "it's over there" are unhelpful)
6. Think about your position in relation to the person
7. Think about the environment (noise levels and lighting in particular)
8. Keep areas where you have been working clutter-free
9. Do NOT move things around (familiarisation is helpful for people with sight problems)

It’s also helpful to know some visually impaired people use canes to help them navigate, and that these canes have different meanings.

Symbol cane
Symbol cane
To say you have low but useful vision
You hold the symbol cane in front of you to let people around you know that you're partially sighted. It's particularly useful in busy places.
Guide cane
Guide cane
To find obstacles before they find you!
You hold a guide cane diagonally across your body and then use it to find obstacles in front of you such as kerbs or steps
Long cane
Long cane
To avoid obstacles if you have restricted or no vision
Once you've been trained to use a long cane, you roll or tap it from side to side as you walk, to find your way and avoid obstacles
Red and white banded cane
Red and white banded cane
To show you have low hearing and vision
Red and white banded canes of all types show that you have a hearing impairment as well as sight loss.

Talk about the routes used by visually impaired people. Make a note of those routes. Don’t make assumptions, ask questions and log any details about access and travel.

Make sure you account for changes to transport routes. Remember, those routes aren’t set by us, but this information is key to ensuring safe Street and Road works.

Early communication is vital, but bear in mind that visually impaired people may need notifications in a different format. Ask, would customers like letters in Braille?